This type of call is referred to as an outbound IVR call. In some types of robocalling, the customers are offered further assistance by pressing a certain number on the dialer pad. When the auto dialer plays the pre-recorded messages, it’s called a voice broadcasting system or robocalling.Ī review call from a service provider and a survey call is an example of robocalling. Once the call gets connected to the recipient end, this software either plays a configured message or transfers the call to a live agent. ![]() Auto dialer software is a technologically advanced software solution that dials phone numbers automatically without asking much of human interactions.
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